Best Price on Jumia, Always!
Find it cheaper, we pay you the difference

What does this mean?

We are so confident in our prices that we are offering you a price guarantee on a selection of products that you can find on this page
We will be refunding you twice the difference if you find the product at a lower price from an official distributor. Hereafter referred to as “our Competitors”).
Refund is made through a voucher of the value of the difference between Jumia price & competitor price

How to apply for a refund?

Have you already bought a product from the following list, then saw it for a cheaper price an official distributor ? You will be eligible for a refund of twice the difference.
Make your request using the email address [email protected] with the following details within 7 days of purchase. .
  • Order number
  • Your contact details with your mobile number and email address. This must be the same as the details used to place your order.
  • The name and location of the retailer where you found a lower price.

Your claim will be reviewed within 4 business days after receipt of your application. We may request a photo from you showing the price from our competitors. You will receive an email on the validity of your claim. If your claim is valid, the difference will be provided in voucher.
Terms and Conditions

  • 1. Jumia will only match the price with brand official distributors on prices inclusive of VAT
  • 2. Valid only for products purchased from product selection in landing page
  • 3. The product should be:
  •      a. An identical product to the one sold on jumia.com.ng
  •           i. Same brand
  •           ii. Same model
  •           iii. Same version
  •           iv. Same manufacturer
  •           v. Same size
  •           vi. Same accessories and warranty services
  •           vii. Sold new (excluding refurbished products or used)
  •      b. Still available at the retailer at the lower price at the time the claim is verified by Jumia. This is because we realized that sometimes our Competitors will lower price to lure customers in store without having the stock. Jumia will not be held liable for any deception orchestrated by our Competitors.
  •      c. Product with lower price and zero stock don’t apply
  • 4. Customer must send the following for its claim to be treated timely:
  •           i. Order number
  •           ii. Your contact details with your mobile number and email address. This must be the same as the details used to place your order.
  •           i. The name and location of the retailer where you found a lower price.
  • 5. Each customer will receive confirmation email within 4 business days from when all documents required have been sent to confirm if customer item is eligible or not eligible.
  • 6. Any illegible, incomplete or clearly fraudulent application, i.e. that does not respect the conditions or terms oAny illegible, incomplete or clearly fraudulent application, i.e. that does not respect the conditions or terms of participation of the offer or sent after a period of 7 days after the purchase of your order , will be considered void and you will receive a notification informing you of your ineligibility for this deal
  • 7. Vouchers will be sent to customer within 2 business days once validity of claim has been confirmed. After the customer receives the voucher, the item is no longer eligible for return.
  • 8. Vouchers given for Price Protection are valid for up to 1 month for purchasing any item on jumia.ug
  • 9. Our Price Protection Guarantee covers one order per customer
  • 10. Shipping cost is not eligible for reimbursement, the price match will be used on the pre shipping amount of the Competitor