Jumia promises to provide you with the best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking my order
You can track your order in two ways:
Clicking on the 'track your order' link given in your order confirmation email, or
Entering your order number on this page https://www.jumia.ug/track/
Click here for information about expected delivery timeline. In case you face any difficulty, you can email us anytime at [email protected] or call us at 0800 710 024.
Please NoteMaking payment means accepting the delivery. Therefore, it is not possible to open products bearing a manufacturer’s seal, reject and send them back with the same driver (this can only be done before opening the package). Should you wish to return such products, you will have to follow the return process as defined in our return policy here
(*) Large items will be delivered at a cost - these are heavy and bulky items, such as fridges, washing machines, cookers, treadmills and other similar items.
|Destination Zone||Item size||Shipping type||Payment Option||Orders with 1 item||Orders with multiple items (2 or more items*)|
|Accra||Small||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank||GHC 3||GHC 5|
|Accra||Medium||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank Deposit||GHC 3||GHC 5|
|Accra||Large||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank Deposit||GHC 4||GHC 6|
|Accra||Small||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 8||GHC 12|
|Accra||Medium||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 10||GHC 16|
|Accra||Large||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 20||GHC 30|
|Kumasi||Small||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank Deposit||GHC 5||GHc 8|
|Kumasi||Medium||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank Deposit||GHC 10||GHC 15|
|Kumasi||Large||Jumia Pickup Points||Cash on Delivery/Mobile Money/Bank Deposit||GHC 15||GHC 23|
|Kumasi||Small||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 12||GHC 18|
|Kumasi||Medium||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 15||GHC 24|
|Kumasi||Large||Home/Office Delivery||Cash on Delivery/Mobile Money/Bank Deposit||GHC 20||GHC 30|
|All Other Cities Nationwide||Small||Home/Office Delivery||Mobile Money/Bank Deposit||GHC 15||GHC 24|
|All Other Cities Nationwide||Medium||Home/Office Delivery||Mobile Money/Bank Deposit||GHC 20||GHC 30|
|All Other Cities Nationwide||Medium||Home/Office Delivery||Mobile Money/Bank Deposit||GHC 30||GHC 45|
> Ordering MORE ITEMS together will allow you to SAVE on shipping fees - You pay reduced fees for the 2nd item and no fees from the 3rd item onwards!
> Small and Medium items: for orders with 2 or more items, the shipping fee applied will be the multiple item fee corresponding to the biggest item in the order.
> Large items: shipping fees will always be charged separately since these items require specific transport arrangements.
> For orders with 3 or more items, the shipping fee for each item may be incremented by 1 -2 GHC to facilitate payment (e.g. GHC 24 instead of GHC 23).
|All Other Cities Nationwide||Aboso||Aburi||Aflao||Agogo||Agona Swedru||Akim Oda||Akim Swedru|
|Cape Coast||Duayaw Nkwanta||Dunkwa-on-Offin||Effiakuma||Ejura||Elmina||Foso|
|Product category||Size indications|
|Appliances||Mostly Medium and Large|
|Automotive & Motorcycles||Mostly Small, some Medium|
|Beauty & perfumes||Small|
|Books & Stationery||Small|
|Cameras & Accessories||Mostly Small, some Medium|
|Computing||Mostly Small and Medium|
|Events & Tickets||Small|
|Games & Consoles||Mostly Small, some Medium|
|Home||Mostly Medium and Large|
|Kids and Baby||Mostly Small, some Medium|
|Sport & Fitness||Mostly Small and Medium|
|Tablets & Accessories||Small|
|TVs, Audio and Video||Mostly Small and Medium|
|Unisex's accessories||Mostly Small and Medium|