Refund process begins after we have completed evaluating your returned product. From the day you submitted your return request, This quality evaluation process may take up to 7 working days. We will send you notification once return examination has been completed.
To process your refund more quickly, you have the option to request a refund via Jumia Refund voucher, which must be indicated when you request for a return by calling our Customer Service.
Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.
Refund methods available according to payment methods.
|Payment methods||Refund methods|
|Cash||Refund voucher /Bank Transfer /Mobile Money|
|Bank Transfer||Refund voucher /Bank Transfer /Mobile Money|
|Refund Voucher||Refund voucher|
|Mobile Money||Refund voucher /Bank Transfer /Mobile Money|
Time to get reimbursed after the examination done
|Nature of Refund||Time Frame|
|Refund voucher||24-48 hours|
You can use Jumia Refund voucher as voucher code to purchase any item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0.
Please enter this voucher number in the voucher code box and click "add voucher" during checkout at payment step. A corresponding deduction will be applied to your total amount.
Note that we will make several attempts to return the product to you. However, passed 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at Jumia warehouse.
For example: If you purchased an item on sale for $20 and its original value was $40, we will refund you $20.
If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Jumia refund voucher.