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Delivery Timelines and Cities
Jumia Express is available only for items with the logo.
Delivery times are business days only, and do not include Sunday.
Click here for our full Delivery Timelines
All products sold on jumia.ug excluding undergarments can be returned. Only custom made products and international deliveries cannot be returned.
How to return this product?
Call our customer care at 0800 222 888 or [email protected] to create your return.
What are the required conditions?
Please see below conditions for your return request to be accepted:
Products can be returned only during the 7 days following the delivery, with the below conditions:
- If the product is not as you expected/not as advertised; or
- If you dont want the product anymore. Then the product must be returned unused, in its original packaging and with all seals & tags intact
- If the product is damaged at arrival, defective at arrival or counterfeit; or
- If your fashion product is the wrong size. Then the product must be returned in its original packaging. All accessories, tags and free gifts must also be returned.
The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!
What are the next steps?
Once your return request done, we will contact you to arrange retrieval of the product. You will also have the choice to deliver yourself the product to one of our pickup Stations.
Once the product retrieved, we will proceed to examination.
- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.
- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product
How will I get my refund?
Refunds are done using MTN Mobile Money, Bank transfer or with the equivalent of a voucher you can use to purchase other products on Jumia
If you requested a pick up, please don't hestitate to get in touch with our Customer Service Team at 0800 222 888 or [email protected] incase of any issues.
Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions at [email protected] If you experience issues after Jumia's return period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
Please be rest assured that your bank account will be credited within 6 to 10 working days after the acceptance of your return. If this is not the case, don't hesitate to contact our Customer Service Call Center at 0800 222 888 or [email protected]
Your money will be refunded through a voucher or MTN mobile money. You can then choose to place an order for a different item or wait until the sold out item is re-stocked. Please do not hesitate to contact our Customer Service Call Center at 0800 222 888 or [email protected]