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frequently asked questions

Jumia Mall is a curated selection of leading international and local brands, top-rated online brands and authorized brand distributors.

Shopping on Jumia Mall is the highest-quality online shopping experience you can get - just like shopping at your favorite department store and online brands, all in one place

You can identify Jumia Mall products by the Jumia Mall red badge you will find on Jumia products. You can also discover the Jumia Mall universe by clicking here

Jumia Mall products are either sold directly by the brand itself, by its official distributor or by Jumia.

A Jumia Mall Store is the official and certified store of a brand on Jumia, supplied either by its official distributor, by the brand itself or by Jumia. This is the official online space where you can find the latest products off all the brands you love while enjoying the best online shopping exprience.

Jumia Mall offers 15-day easy returns after your order has been delivered.

You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.

Click herelink to online return module or Contact us if you want to initiate a return request.

Most of Jumia Mall products come with brand warranty, and you can contact the service provider to activate this.

Each brand has its own warranty terms (included in the product description) - from 1 year to 5 years depending on the product.

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option.

See our timelines.

Jumia Mall guarantees that all products covered are:

1- Authentic/original

2- Delivered in perfect condition (no tear, leak, dent, etc.)

3- Benefiting from extended return policy

4- The best experience you can find on Jumia

As per Jumia cancellation policy, you can cancel your order before it is shipped out from Jumia or the seller warehouse.

Please click here to submit a cancellation request.

Jumia Mall offers 15-day easy returns, allowing you to return the product within 15 days from item's delivered date.

Please ensure that your return meets Jumia's return conditions.

Change of mind returns will only be accepted for specific categories, as per Jumia's current guidelines.

Please see "What kind of products are not returnable due to change of mind?" click here for more information.

As per Jumia shipping fee policy, you can enjoy free shipping for certain items under promotion. You will have to pay shipping fees based on your location.

For more information on shipping, please click here.

Check your eligibility below to be a Jumia Mall seller.

You are a Brand owner or authorized distributor.

You want to have exclusive access to dedicated Jumia Mall campaigns.

You want to benefit from higher overall visibility and dditional Seller tools

Apply here.

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