Everything You Need To Know About Jumia Global
WHAT IS JUMIA GLOBAL?
What are Jumia Global Products and how do I identify them on the website?
Jumia now enables you to shop for products from sellers located overseas. Those products will be brought by Jumia to Uganda and delivered to you door step.
How can I find those products on the website?
When shopping on Jumia, you will notice that some products are flagged as "Shipped from overseas".They also have the "Jumia Global Logo" under the product name.On the product pages, they are flagged on product pages on the top right corner as “Shipped from overseas.”
What should I be aware of when buying products from Overseas?
Warranty conditions vary by product, please check individual product pages for details. Product manuals, instructions and safety warnings may not be in destination country languages.
What is included in the price?
Prices include international shipping and customs.Jumia protects you against potential reevaluations at customs clearance. Local delivery fees can be charged at checkout depending on your address.
What payment method can I use to buy products Shipped from Overseas?
You can pay for your orders in cedis using the authorized online payment methods on Jumia. Payment on delivery is not accepted.
What if I want to cancel my Jumia Global product?
Once your order is confirmed, Jumia cannot halt delivery as the import process has started. Cancellations are therefore not authorized after order confirmation.
- What are Jumia Global Products and how do I identify them on the website?
Shipping and Customs
When will I receive my item exactly?
The delivery timeline is indicated on the product page under the name of the seller. This delivery timeline is in business days, meaning it doesn't take into account weekends and public holidays. It includes the time for the seller to fulfill the order, the international shipping to Uganda, the customs clearance in Uganda and the first attempt to deliver your order.
What happens if I did not receive my product within the estimated delivery time?
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at 0312531800 between 8am and 6pm on weekdays for clarification. You will be able to enquire on the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.
How can I track my order?
Simply click Your order and enter your order number then the Track button. If you are already logged in, click My orders and Check Status.
Do I have to pay extra duties or taxes for a Jumia Global product?
No, all “Shipped from overseas” products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at 0312531800 between 8am and 6pm on weekdays for clarification.
- When will I receive my item exactly?
SHIPPED FROM OVERSEAS return policy
For items flagged as "Shipped from Overseas", returns are only accepted for the reasons below:
- Defective Item: Item is damaged upon delivery or not according to manufacturer's specification
- Wrong Item: If you received an item different from what you ordered.
For example, we do not accept returns if size does not fit, or if client dislikes the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.
How to return?
You can find how to return your products here
- SHIPPED FROM OVERSEAS return policy