INTERNATIONAL PRODUCT POLICY - FREQUENTLY ASKED QUESTIONS
The International Shipping Fee is the cost of getting an item shipped from an overseas location into your destination country.
This is applicable on all shipped from overseas items. This cost contains international shipping charges by Air as well as local customs clearance duties and fees.
The international shipping fee is charged on a per item basis.
We have recently improved our user interface to show you the real cost of shipping your item from overseas. This cost previously was already included in the price.
Now the price you see on Jumia is much lower than before but we clearly show you the cost inflicted to have this item shipped from an overseas country directly to your doorstep.
This fee includes, international air freight charges, customs duties, taxes and clearance fees.
No, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service here
Shipped from Overseas also known as Jumia Global allows you to shop internationally sourced products and have them delivered to your doorstep here in Uganda.
Products in this category are clearly marked "SHIPPED FROM OVERSEAS" in color blue on our product display catalogs and pages.
Warranty conditions vary by product, please check individual product pages for details.
Product manuals, instructions and safety warnings may not be in destination country languages.
You will only pay what is quoted as total cost at checkout, no more. Jumia protects you against potential re-evaluations at customs clearance.
You can pay with your MTN Mobile Money the authorized online payment methods on Jumia.
Note that Payment on Delivery is not accepted.
Once your order is shipped, Jumia cannot stop it's delivery as the import process has started. Cancellations are therefore not authorized after order has been confirmed.
It includes the time for the seller to fulfill the order, the international shipping to Uganda, the customs clearance in Uganda and the first attempt to deliver your order.
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service here
You will be able to inquire about the estimated delivery date and other related information.
Simply click Your order and enter your order number then the Track button. If you are already logged in, click My orders and Check Status.
For items flagged as “Shipped from Overseas”, returns are only accepted for the reasons below :
|Defective Item||Item is damaged upon delivery or not according to manufacturer’s specification|
|Wrong Item||If you received an item different from what you ordered.|
For example, we do not accept returns if size does not fit, or if client dislike the product (color, material, style). We encourage you to carefully check full description of the items and confirm
it will meet all your expectations before placing your order.
The International Shipping Fee is non-refundable in case of any return