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The book is a humorous yet spirited critique of the decline of courtesy and the rise of boorish behavior in modern society. Truss argues that a lack of consideration has become commonplace and even a point of pride for some. The work acts as a "call to arms" for a return to civility, addressing various instances of everyday rudeness, from a lack of "please" and "thank you" to poor customer service experiences.
The book is a humorous yet spirited critique of the decline of courtesy and the rise of boorish behavior in modern society. Truss argues that a lack of consideration has become commonplace and even a point of pride for some. The work acts as a "call to arms" for a return to civility, addressing various instances of everyday rudeness, from a lack of "please" and "thank you" to poor customer service experiences.
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