need help?
If you have inquiries or need assistance, do not hesitate to chat with us;
We are available from Monday to Sunday, between 8am to 8pm
You can also reach us on 0312 531 805
from Monday to Sunday, between 8am to 8pm
from Monday to Sunday, between 8am to 8pm
Our Online Services
- Click the drop-down arrow beside your name and select Orders.
- Click SEE DETAILS in front of the order you want to track.
- Click TRACK MY ITEM button in front of the order you wish to track.
- Delivery history is displayed.
- From the list of Orders in your Jumia Account, Click SEE DETAILS in front of the order you wish to cancel.
- Click the Cancel Item button.
- Select the right quantity and cancellation reason from the drop-down list and submit.
- Login and go to ORDERS Then click on the order of the item(s) you wish to return.
- Select the number of items you wish to return, the reason for the return, and give us more details to help us identify the issue with the product.
- Select your preferred refund method Click here to know more about the refund possibilities.
- Check your information and submit your return request.
