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Readers club book center
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This book by psychiatrist Mark Goulston offers strategies for handling irrational and impossible people in both personal and professional relationships. It explains why people engage in "crazy" behavior, how to avoid escalating situations with instinctive responses, and provides techniques to empathize with and effectively communicate with individuals exhibiting irrational behavior, aiming to turn threats into allies.
This book by psychiatrist Mark Goulston offers strategies for handling irrational and impossible people in both personal and professional relationships. It explains why people engage in "crazy" behavior, how to avoid escalating situations with instinctive responses, and provides techniques to empathize with and effectively communicate with individuals exhibiting irrational behavior, aiming to turn threats into allies.
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