EMOTIONAL INTELLIGENCE BY DANIEL GOLEMAN

Key Concepts
The book is built around Goleman's model of the five components of emotional intelligence:

1. Self-Awareness: This is the foundational skill of EQ. It is the ability to recognize and understand one's own emotions, strengths, weaknesses, drives, values, and goals—and to recognize their effect on others. Goleman emphasizes being able to monitor one's emotional state from moment to moment.
2. Self-Regulation (or Self-Management): This involves managing or redirecting one's disruptive emotions and impulses. It goes beyond controlling anger; it includes adapting to changing circumstances, maintaining high standards of honesty and integrity, and taking responsibility for personal performance.
3. Motivation: This refers to an intrinsic passion to pursue goals for intrinsic reasons, rather than solely for external rewards like money or status. It involves a strong drive to achieve, optimism even in the face of failure, and organizational commitment.
4. Empathy (or Social Awareness): This is the ability to recognize, understand, and respond to the emotional constitution of other people. An empathetic person can understand others' perspectives, provide effective emotional support, and navigate diverse social dynamics.
5. Social Skills (or Relationship Management): This ties all the other components together. It is the proficiency in inducing desirable responses in others—everything from leadership, managing conflict, communication, and collaboration. It is about putting empathy and self-regulation into effective social action.