THE ONE MINUTE MANAGER BY KEN BLANCHARD AND SPENCER JOHNSON

Key Concepts
The book's management philosophy is built on three straightforward, yet highly effective, techniques:

• One Minute Goals: Managers and employees work together to set clear, concise goals that can be written down on a single page in 250 words or less and reviewed in just a minute. This process ensures everyone understands their key responsibilities (focusing on the 80/20 rule: 80% of results come from 20% of goals) and what "good performance" looks like upfront, eliminating confusion and fostering accountability.
• One Minute Praisings: Effective managers "catch people doing something right" and provide immediate, specific, positive feedback. The praise should highlight exactly what was done correctly and how it benefits the organization, followed by a moment of silence to let the person "feel" the recognition. This positive reinforcement builds confidence, encourages the behavior to be repeated, and fosters a supportive work environment.
• One Minute Reprimands (or Re-Directs): When an employee makes a mistake, the manager addresses the issue immediately and specifically. The manager is tough on the behavior ("This is what you did wrong") but supportive of the person ("You are a good person, and I value you"). This approach ensures the mistake is corrected without damaging the individual's self-esteem, allowing the issue to be over and forgotten once the one-minute interaction is complete.