1

Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product

3

Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you

5

Initiate a return by giving us a call on 0312531800 or click here and go to ORDERS then click on the order of the item(s) you wish to return

2

Select your preferred refund method (click to know more about the refund possibilities)

4

Check your information and submit your return request

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ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You have up to 7 days for eligible items to make a return request after your order has been delivered.
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PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies.
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DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agent
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REFUND PROCESSED
Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or MTN mobile money depending on your selected option.