Payment Information Guidelines


  1. Payment methods accepted by Jumia
  2. Adding or changing payment methods
  3. Vouchers
  4. Jumia Store Credit
  5. Refund Store Credit
  6. Jumia Reward Credits (Cash-back and Top-ups)
  7. Other Promotions and Discounts
  8. Further information

1.0 Payment methods accepted by Jumia

Jumia accepts the following methods of payment (some of these methods may be available in select markets only - please check the country website for payment methods accepted in your region):

2.0 Adding or changing payment methods

You can add a new payment method or change your existing payment method at any time by logging in to your Jumia account and changing your Jumia profile. You also may add or remove payment methods that are linked to your account through JumiaPay.

3.0 Vouchers

Jumia offers two types of vouchers: promotional voucher codes and refund vouchers.

4.0 Jumia Store Credit

Jumia store credit refers to credit, including refund credit, reward credit and gift cards, held on your behalf in your Jumia account. You may redeem and apply Jumia store credit to any purchase you are making on the Jumia marketplace. You may make payments for your purchases by redeeming any Jumia store credit you have accumulated. Please refer to our Jumia Store Credit Terms and Conditions and Sections 5 and 6 below for more information.

5.0 Refund Store Credit

A refund store credit is a store credit issued as a refund from a prior purchase. Jumia store credits may be used instead of cash or other forms of payment for purchases via JumiaPay.

6.0 Reward Store Credits (Cash-back and Top-ups)

JumiaPay may offer some rewards and other benefits as part of marketing promotions and campaigns from time to time.

These rewards and benefits may be offered in the form of top-ups and cash-backs, which may be redeemed directly according to the publicized terms and conditions. These rewards will be visible in your Jumia account as reward credits once issued.

7.0 Other Promotions and Discounts

Jumia may offer various other promotions and discounts that may be applied towards a purchase on a Jumia marketplace and which may be subject to specific terms and conditions.

8.0 Further information

If you have any questions about these Guidelines, please contact us using the contact form on our website.