How to pay

Your different means of payment

Cash on Delivery

Pay cash on delivery

  • No risk, as in the shop but at home.
  • Do not like what you received? Return it for free.

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Fast and secure

  • Pay with your Mobile Money account!
  • No liquidity required

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How to choose the payment method?

During the payment stage, you will have the choice between " Pay cash on delivery ", " MTN Mobile Money " in the menu, to either pay on delivery or pay by mobile money or card with Bank transfer

It's easy, it's simple and it's secure.


Frequently asked Questions

If you do not have the option to put products in your cart, it is because the product requires to select either size or color before you can continue. Once done, you will be allowed to place the product in your cart. It is also possible that the product is marked as Out of Stock on the site.

First check that the mail validation of your order is not in the "spam" folder of your inbox. If you do not find this information, please contact our customer service by phone at 0312 531 800 or by e-mail at

If you can not find a product after using the search bar or control across our different categories, it means that the product you are looking for is not available on our website for sale

This could be the result of a browser compatibility issue. Please check the status of your internet connection first, then resume the operation using another browser.

You will only be allowed to pay in our local currency the UGX Uganda Shillings as all deliveries are made in Uganda.

The prices available on the site are non-negotiable, the best available discounts have already been applied.

Only one payment method can be selected for the same order.

The mobile app is a replica of the Jumia site designed for use on smartphones and tablets. It gives you access to the same features as the website.

Jumia Uganda offers 3 payment methods:

  1. Cash payment on delivery
  2. Payment via MTN Mobile Money
  3. Payment via Bank Transfer

Cash on delivery not available

The reason could be:

  • You have in your cart a product "shipped from abroad (see the" Jumia Global "logo)" or a digital product (eg coupons).
  • Your place of delivery (location or relay point) does not accept cash payment on delivery
  • Cash payment on delivery is currently disabled on your account.

Our system reported that your account was associated with an unusual number of canceled / rejected orders, and for this reason, the "Cash On Delivery" option is currently disabled on your account.

Cash on delivery will be activated on your account when your next two orders are delivered successfully.

Contact us by email or call our customer service at 0312 531 800 from 08h30 to 29h00 from Monday to Friday and Saturday from 09h00 to 15h00