ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 15 days for Jumia mall and 7 days for marketplace, for items not eligible for return Click here
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agent
Once we receive your returned item, we will inspect it and process your refund within 7 business days via voucher or MTN mobile money depending on your selected option.