ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 15 days for Jumia
mall and 7 days for marketplace, for items not eligible for
return
Click here
PREPARE THE ITEM
Place the item in its original packaging, including any
accessories, tags, labels or freebies.
DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Place the item(s) in their original packaging with all
accessories and drop off your item(s) or schedule a pick-up with
one of our agent
REFUND PROCESSED
Once we receive your returned item, we will inspect it and
process your refund within 7 business days via voucher or MTN
mobile money depending on your selected option.
