1

Select the number of items you wish to return, the reason of the return and give us more details to help us identify the issue with the product

3

Choose your ideal return process : Return the item yourself to one of our eligible drop-off stations or let us handle it by picking-up the item from you

5

Initiate a return by clicking here and go to ORDERS then click on the order of the item(s) you wish to return

2

Select your preferred refund method (click to know more about the refund possibilities)

4

Check your information and submit your return request

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ENJOY AN EASY RETURN AND REFUND ONLINE POLICY
You can return all eligible item(s) within 15 days for Jumia mall and 7 days for marketplace, for items not eligible for return Click here
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PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies.
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DROP OFF THE ITEMS OR SCHEDULE A PICK UP
Place the item(s) in their original packaging with all accessories and drop off your item(s) or schedule a pick-up with one of our agent
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REFUND PROCESSED
Once we receive your returned item, we will inspect it and process your refund within 7 business days via voucher or MTN mobile money depending on your selected option.